We are currently experiencing huge call volumes due to high demand for our special holiday deals. We encourage our customers to get all booking relating information in our FAQ’s section and How to Book Section.
Customer experience is very important to us and we apologize for the waiting time at our customer care.
Since the World Health Organization (WHO) announced Covid19 (Corona Virus) as a worldwide Pandemic, Holiday Factory stopped all Holiday Package sales for all travels, now extended until 31st of August 2020.
The Airlines are not performing any commercial flights, borders are still closed and therefore no regular travel is possible. Because of all this, we have temporarily closed our operations in our Dubai Headquarters office as well as all our other offices around the world.
To ensure the safety and wellbeing of our beloved employees and based on the announcement by the government, our customer care centres also had to shut down temporarily. At the same time, following government distancing rules we have established an emergency line operational from 10 AM until 3 PM Sunday to Thursday for emergency purposes only.
Customers can now book our staycation packages online.
Now even more - Keep the excitement alive and gear up for your next holiday experience.
Your Holiday Factory Team